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12 Mos FAQ — All Your Questions Answered

From registration to withdrawal — everything you need to know about 12 Mos, all in one place. Search below or browse by category.

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Full Guide

If you couldn't find the answer you were looking for, reach out to our support team — we're always here to help.

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Account & Registration

Opening an account at 12 Mos is quick and straightforward. On the registration page, Go ahead and enter your name, email address or mobile number, password, and date of birth. Fill in all the details correctly and submit — your account will be active within minutes. You'll receive a welcome bonus as soon as you register.

Yes, you must be at least 18 years old to register on 12 Mos. The platform is strictly prohibited for anyone under 18. We are committed to responsible gaming and take strong measures to protect minors.

No. 12 Mos allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent account closure. For more details, Terms & Conditions View.

To verify your account, upload a scanned copy of your National ID (NID), passport, or driving license. Go to the "Document Verification" option in your profile settings and submit your documents. Verification is typically completed within 24 to 48 hours.

Yes, you can update your mobile number, email, and password from the Profile Settings after logging in. However, changes to your name or date of birth require assistance from the support team and will need identity verification.
Login & Access

On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password.

Too many incorrect password attempts will temporarily lock your account. It usually unlocks automatically after 30 minutes. For immediate assistance, reach out to support via live chat or email.

Absolutely. 12 Mos is fully mobile-responsive. You can log in from any browser on Android or iOS without any issues. You can also use the mobile app for an even smoother experience.
Deposits & Withdrawals

12 Mos supports all popular payment methods in Bangladesh — bKash, Nagad, Rocket, bank transfer, cryptocurrency, and more. New payment options are added on a regular basis.

The minimum deposit at 12 Mos is just ৳500 BDT. This applies across all major payment methods available in Bangladesh. Minimum amounts may vary for cryptocurrency deposits.

Withdrawal requests at 12 Mos are typically processed within 5 to 30 minutes. Bank transfers may take 1–3 business days. If your account verification is not yet complete, your first withdrawal may take a little longer.

12 Mos generally charges no fees on deposits. For withdrawals, a small processing fee may apply depending on the payment method. Check the payment page for full terms before making a transaction.

If a deposit doesn't go through, start by noting down your transaction reference number. Then contact support via live chat or email and provide the reference number along with the details. Most issues are resolved within 30 minutes.
Betting & Sports

12 Mos covers 30+ sports including cricket, football, tennis, badminton, basketball, and kabaddi. All major matches — IPL, BPL, Cricket World Cup, and top football events popular in Bangladesh — are fully covered. For more details, On the Sports page Go.

Live betting means placing bets in real time as a match unfolds, with odds that update on the fly. Log in, go to the "Live" section, select an ongoing match, and bet on your preferred market. Since odds change constantly, quick decisions matter. Betting Guide View.

The minimum bet on 12 Mos starts at just ৳10 BDT, making it accessible for all bettors in Bangladesh. The maximum bet depends on the market and event.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or postponed — your stake will be refunded. You can also use the "Cash Out" feature to settle a bet before the match ends.
Bonuses & Promotions

New members get a 100% welcome bonus on their first deposit. For example, deposit 1,000 BDT and you'll receive an extra 1,000 BDT in bonus funds. Wagering requirements apply before the bonus can be withdrawn. To view all promotions, on the Promotions page Go.

Wagering requirements mean you must place bets a set number of times before withdrawing bonus funds. For example, a 5x wagering requirement on a 1,000 BDT bonus means you need to wager 5,000 BDT in total. Each bonus has its own terms — check the promotions page for full details.

Reload bonuses are available when you deposit on a weekly basis or on specific days. Log in and head to the Promotions section to see active offers, then opt in to whichever bonus suits you. Latest Promotions View.

With a cashback offer, you get back a percentage of your net losses within a set period. For example, a 10% cashback offer on 1,000 BDT in losses returns 100 BDT to you. Cashback is credited to your account every Monday.
Security & Privacy

Yes, 12 Mos operates under an international license in a fully regulated environment. All transactions are secured with 256-bit TLS encryption, and our platform undergoes regular third-party security audits.

After logging in, go to the "Security" tab in your profile settings and enable "Two-Factor Authentication". You can receive OTPs via Google Authenticator or SMS. Once 2FA is active, an additional code will be required each time you log in.

Completely secure. 12 Mos follows a strict privacy policy. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy Read more.

If you notice any suspicious activity on your account, change your password immediately and log out of all active sessions. Then contact support. If needed, you can also temporarily suspend your account.
VIP Program

There's no separate application required to join the 12 Mos VIP program. Simply bet regularly and points accumulate automatically, progressing you through higher VIP tiers step by step. For more details, on the VIP page Go.

VIP members enjoy higher bonuses, faster withdrawals, a personal account manager, exclusive promotions, and priority support. The higher your tier, the more benefits you unlock.

Accumulated VIP points can be converted into bonus credits or free bets. Go to the "VIP" section in your profile to redeem your points. Points typically expire after 30 days, so make sure to use them in time.
Why Choose 12 Mos

12 Mos FAQ — What Makes Us Different

It's not just the FAQ — every service at 12 Mos is built with Bangladeshi bettors in mind.

Fully in Bengali

The entire 12 Mos platform, including the FAQ, is available in Bangla. Get all the information you need and reach support without any language barrier.

24/7 Live Support

If you can't find your answer in the FAQ, chat with our expert team via live chat anytime, day or night.

Quick Resolution

Our support team responds in an average of 5 minutes. Even complex issues are resolved as quickly as possible.

Secure Platform

Your money and personal data are completely safe at 12 Mos. We use industry-leading encryption and security measures across the platform.

Mobile-First Experience

Access 12 Mos easily from any smartphone. Whether you use a mobile browser or the app, the experience is just as seamless either way.

Regular Updates

The 12 Mos FAQ is updated regularly. Be the first to know about new features, payment methods, and promotions.

About the FAQ

12 Mos FAQ — What You Need to Know

12 Mos FAQ This page is a dedicated information hub built specifically for bettors in Bangladesh. You'll find step-by-step guidance on everything from opening an account to making a withdrawal. Our goal is to make sure you can 12 Mosand enjoy everything has to offer.

Each 12 Mos FAQ All answers are written in plain, easy-to-understand language so that anyone — regardless of age or technical background — can follow along. We believe that with the right information, everyone can enjoy betting with confidence.

12 MosRegistering with is completely free and takes just a few minutes. Once your account is open, you can bet on cricket, football, and over 30 other sports, along with access to great bonus offers and VIP benefits. 12 Mos FAQIf you can't find the answer you're looking for, our support team is always ready to help.

Responsible gaming is our highest priority. 12 Mos believes that betting is a form of entertainment — it should never be seen as a source of income. Our platform offers deposit limits, cooling-off periods, and self-exclusion options. To learn more, Responsible Gaming Visit the page.

12 Mos FAQInformation is updated regularly so you're always the first to know about the latest payment methods, new betting markets, and promotions. Latest Promotions Visit this page regularly.

Contact Support
Live Chat

Get 24/7 instant support. Average response time is just 5 minutes.

Email Support

Support@12mos.net — send us your detailed questions on any complex matter.

Phone Support

VIP members get dedicated phone support 7 days a week.

Get Started Now

Got no more questions? Join 12 Mos now

Open a free account, claim your welcome bonus, and enjoy the best betting experience in Bangladesh.

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