How 12 Mos Protects Your Privacy
This Privacy Policy 12 Mos's services. By using our platform, you are deemed to have accepted the terms of this policy. For any questions, please contact our support team.
01What Information We Collect
12 MosWhen you open an account and use our services, we collect certain necessary information. This data is used solely to enhance your experience and ensure a secure service. We never collect unnecessary or excessive information.
| Data Type | Example | Mandatory |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Yes |
| Contact Information | Email, phone number, address | Yes |
| Financial Information | Payment methods, transaction history | Yes |
| Identity Verification Documents | NID, Passport, Driving License | For KYC |
| Technical Information | IP address, device information, browser | Automatic |
| Usage Data | Betting history, favorite games, session time | Automatic |
We never collect or store your bank account password or card CVV. All payments are processed through secure third-party payment gateways.
02How We Collect Your Data
12 Mos Collects information through various methods. Each approach is fully transparent and based on your consent.
Directly from you
- Information provided when completing the registration form
- Documents submitted for KYC verification
- Information shared when contacting the support team
- Information provided when participating in promotions
Automatically Collected
- Via cookies and tracking pixels during your use of the platform
- From server logs at the time of login and logout
- Technical information about your device and browser is recorded automatically
Via third parties
In certain cases, necessary information may be obtained from identity verification agencies or payment providers. This is solely to confirm your identity and verify transactions.
03Purpose of Data Use
12 Mos Your data is used solely for specified, legitimate purposes. We never use your information for anything unrelated to the service.
- Account management: For registration, login, and profile updates.
- Service Delivery: To process bets, payments, and withdrawals.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Legal Compliance: To meet KYC, AML, and other regulatory requirements.
- Customer Support: To address your complaints and respond to your inquiries.
- Personalized Experience: To provide offers and recommendations tailored to your preferences.
- Contact: To send important updates, promotions, and security notifications.
- Analytics & improvement: To enhance platform performance and overall user experience.
To opt out of marketing communications, contact our support team at any time or use the unsubscribe link in any email. Please note that essential service notifications cannot be disabled.
04Data Storage & Security
12 Mos Your data is protected to the highest industry standards. Our security infrastructure is regularly audited and updated in line with international benchmarks.
Technical Security Measures
- 256-bit SSL/TLS Encryption — used for all data transfers.
- Firewall & Intrusion Detection System — prevents unauthorized access to our servers.
- Two-Factor Authentication (2FA) — adds an extra layer of security to your account login.
- Regular Security Audits — conducted by independent third-party experts.
- Data Backup — regularly backed up to multiple secure locations.
How Long We Retain Your Data
We retain your data only for as long as necessary or legally required. Generally:
- Active account data: retained until the account is closed
- Financial transaction records: 5 years (as required by law)
- KYC documents: 5 years after account closure
- Support conversations: 2 years
Important: In the event of a security breach, we will notify affected users within 72 hours.
05Sharing Information with Third Parties
12 Mos Never sells your data. However, information may be shared in the specific circumstances below to deliver our services and meet legal requirements:
Service Partners
- Payment providers: bKash, Nagad, Rocket, and other gateways receive only the minimum information necessary to process transactions.
- KYC Verification Agencies: Only the minimum necessary data is shared for identity verification purposes.
- Technology Service Providers: Partners who support platform operations are bound by strict confidentiality agreements.
Legal Obligation
Data may be disclosed in response to a court order, request from a regulatory authority, or lawful demand by law enforcement. Where possible, you will be notified in advance.
All third-party partners 12 MosContractually obligated to comply with its privacy standards and international data protection regulations.
06Cookies & Tracking Technologies
12 MosCookies and similar technologies are used on the website and app. These help improve your experience and maintain the functionality of the platform.
Types of Cookies We Use
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: Collects platform usage statistics to help improve our services.
- Marketing cookies: To show you relevant offers based on your preferences (optional).
Cookie Controls
You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.
07Your Rights
12 MosYou have clear and guaranteed rights over your personal data on. We respect these rights and are committed to fulfilling all requests in a timely manner.
Right to Access
You can find out what information we hold about you and request a copy.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request that your data be deleted under certain conditions.
Right to Restrict Processing
You can request that your data not be used for specific purposes.
Right to Data Portability
You can download your data in a structured format.
Right to Object
You can object to your data being used for marketing or profiling purposes.
To exercise any of your rights support@12mos.net. We will process your request within 30 days.
08Child Protection
12 Mos's services are exclusively for users aged 18 and above. We never knowingly collect or process data from minors.
- Age verification is mandatory at the time of registration.
- If a minor's account is identified, it will be immediately closed and all associated data will be deleted.
- Parents can report suspicious accounts to us.
If you become aware that a minor is using our platform, please immediately support@12mos.netto let us know.
09Privacy Policy Updates
12 Mos The right to update this Privacy Policy as needed is reserved. You will be informed in advance of any significant changes.
- You will be notified at your registered email address of any significant changes.
- You will be notified of the updated policy upon logging in to the platform.
- The effective date of any updated policy will be noted at the top of the page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
To view previous versions of our privacy policy, please contact our support team.
10Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team is available 24/7, seven days a week.
- Email: support@12mos.net
- Live Chat: Available after logging into the platform
- Response time: Usually within 24–48 hours
For more information, visit our FAQ Page View or Terms & Conditions read.
For any formal data protection complaint, please send us an email. We are obligated to provide a written response within 30 business days.
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